|Defective items (no fault of customer)||100% of purchase price and free shipping label|
|Wrong item shipped or item does not match what was shown on the New School Mining website||100% of purchase price and free shipping label|
|Unopened items returned in the original condition as shipped and within 30 days||100% of purchase price, customer pays return shipping|
|Non-defective items that are returned opened and within 30 days||80% of item’s purchase price, customer pays return shipping|
|Non-defective items that are returned unopened within 90 days of purchase||80% of items purchase price, customer pays return shipping|
|Products returned over 90 days of purchase||Non-refundable|
|Custom Products and Full Rack||Non-refundable|
Products that are received by New School Mining in any of the following conditions are not eligible for return and may be rejected:
- Any product not purchased from our website.
- Any product that does not contain informational RMA number along with described reason for return.
- Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a 20% restocking fee or be rejected.
- Any product from which the UPC code has been removed from its packaging.
- Any product which appears tampered, customized, or altered in any way.